Operations Coordinator

Job Overview 

This role combines operations administration and accounting operations to support a high-growth, global SaaS company. The ideal candidate will be a self-starter, have familiarity with emerging AI technologies, will be a detail-oriented executor, and will contribute to our culture of innovation and continuous improvement.  

Responsibilities 

Vendor & Supplier Support 

• Support Sales with vendor/supplier portal access, including setup and login administration 
• Submit invoices through various AP portals (Coupa, Ariba, etc.) for annual renewals, new POs, and regular invoicing 
• Process and maintain vendor/supplier registration documentation  

Accounting Support 

• Manage Accounts Receivable (AR) including tracking outstanding payments, following up with customers on past-due accounts, and resolving payment issues 
• Co-manage Accounting inbox responsibilities and troubleshooting  
• Co-monitor sales tax thresholds and support registration through Stripe and Taxually 

Customer Purchase Flow  

• Collaborate with the Operations Manager, operations product team, and sales team to define and implement new or improved automation solutions to streamline customer transactions and enhance revenue generation  

Reporting & Documentation 

• Create and update operations processes documentation in internal company knowledge base 

 Process Innovation & Automation 

• Proactively identify opportunities to automate repetitive tasks using AI models 
• Leverage emerging AI technologies to streamline day-to-day operations 

Required Qualifications 

• Proven experience in operations administration, admin support, accounting support 
• Understanding of AI and emerging language models 
• Excellent organizational, communication, and documentation skills 
• Demonstrated ability to work independently and take initiative 
• Proven track record of process automation and optimization 
• A doer; executor with strong attention to detail 
• Ability to manage multiple priorities 
• Adaptability and flexibility 
• Ability to work across time zones (i.e. early mornings working with team in Finland)  

Preferred Qualifications 

• Experience with Coupa, Ariba, or similar AP portals 
• Experience with Stripe, Hubspot, and Linear 
• Comfortable working with AI tools to automate workflows 

Position Overview 

• Full-time, remote position (East Coast-based preferred) 
• Reports to VP Operations 
• Competitive salary 
• 100% employer-covered medical benefits (employee-only) 
• Remote work flexibility 
• Collaborative, innovation-focused work environment 
• Opportunity to work with an exceptionally cool Finnish company